FAQ
FAQ

Reservations

Check-In

Available from 16:00 to 23:30.
Please note that you can not check in later than 23:30. After 23:30, it will be No-show automatically.

Check-Out

Check out should be done by 10:00.
Late check-out is available at 1,000yen per hour.

Age Restriction/Children

Children age 17 and under can stay at only private room and must be with adult.

Pets

No pets allowed.

Period of stay

You can book 10 days maximum at once.
If you are willing to extend your stay, please add your booking or ask about it at the front desk directly.

Identification

Identification will be required to entire the hostel.

Delivery

We can receive your package before you're arriving. When you send your package, please mention your name and date of check-in on the waybill. Incase there’s no mentioning guest name, we will refuse to receive the package.

Can female stay alone?

Sure, with secured facilities, Princess can stay safely. We are looking forward to seeing you.

Booking

Booking available on website.

Would it be able to stay without booking?

Only if there’s vacant room, we can offer it for you. Mostly fully booked so we recommend you to book in advance to avoid disappointment.

About Pinafore Okaeri House

What kind of place is a maid café?

Maids do their best to serve their Masters and Princesses. It's a place where you can enjoy tea and food while chatting with the maids. In maid cafés, customers are called “Masters” or “Princesses”.

Please let me know how to use.

You can oder and pay at the counter at Maid Cafe Pinafore Okaeri house.
You can choose the table (we have standing tables as well) by yourself. Recommend you to choose the table first before your order.

Please tell me about the point card system.

Maid Cafe Pinafore's point cards are shared among all cafés. You get 1 point for every ¥1,000 you spend and the right to take pictures with our maids as a present when you reach 30 points. We issue point cards for free.

Is it okay for girls to go?

Of course! Maid Cafe Pinafore is a cheerful café welcoming everyone regardless of gender and age.

Is there any children restrictions?

No. We are welcoming for princes and princesses. Many of family come to Maid Cafe Pinafore. Enjoy our popular kids menu for princes and princesses, Drawing Omurice(omelet over fried rice).
However stay at our hostel, children age 17 and under can stay at only private room and must be with adult.

Can the maid assigned to my seat always stick close to me?

The maids are giving their all so their Masters and Princesses get to relax. Because of that, they can't always stay by their Masters’ and Princesses' side, but please feel free to call them over.

Is it okay to take pictures inside the café?

Please refrain from taking pictures, videos, and audio recordings inside the café. Taking pictures of your food is okay though. Please be careful not to include the maids and other guests when taking your pictures.

How much budget should I expect?

Average about 2,000 yen but it depends on the foods/drinks that you would order.

Is there alcohol menu as well?

Yes, we have alcohol menu as well. Please order at the counter.
However we do not allow underage(age under 20) drinking under any circumstances.

Can I smoke?

Inside of the maid cafe is not allowed to smoke.Please use public smoking area at Itabashi station.
Please do not hesitate to ask the maids about the location to smoke.

Can I have a receipt?

Yes. Please tell the maids to issue it.

Do you hold events every day?

Our cafés hold events every season. Our event periods are irregular, so please check our “Event Calendar”.

Do you give any birthday surprises?

The maids here will celebrate your birthday! It’s only applicable from the day before to the day after your birthday, please bring something that can confirm your birthdate like a license, student ID, or insurance card.

Can I exchange handshakes with the maids?

Please refrain from handshakes and all other actions that involve touching, and enjoy fun conversations with the maids instead.

I want to give a present to the maid. Should I give it directly to her?

Please call out to the café's staff if you want to give our maids a present. In addition, please note that we do not accept food, drinks, perishables, living things, expensive products, and cash as presents.

Can you tell me about the Maids' work hours?

We cannot disclose the details of our maids' work.

Cancellation policy

Cancellation

Cancellation charges as following.

Cancellation requests made three days prior to the scheduled arrival date: 50% of the total.
Cancellation requests made two days prior to the scheduled arrival date: 50% of the total.
Cancellation requests made one day prior to the scheduled arrival date: 50% of the total.
Cancellation requests made on the day of scheduled arrival date: 100% of the total.
No-show: 100% of the total.

Services and Facilities

Parking

The hostel does not have parking lot. Please use metered parking nearby.

Smoking

No smoking on premises included bar, shared office and guest house.

※Please use public smoking area at Itabashi station.
Place: Itabashi station east exit smoking area.(north side)
Address:7-2 Takinogawa, Kita-ku, Tokyo

Curfew

There is no curfew. Please do not disturb other guest (masters and mistress) by your voice or sounds you make. We are not responsible for any trouble that might occur between the guests.

Cloak room

You can leave your baggage at the front desk we are not responsible for any risk of loss or theft. You can leave the luggage after check-out as well. Please tell us before you’re leaving if you needed.

Amenities

We have Towel, body wash, shampoo, conditioner and hair dryer.
Other amenities such tooth brush, razor, skincare kit and etc are sold at the front desk.

Wi-Fi Internet

We have wifi on each floor. We will let you know the password for using it at the front desk if you have your PC or other device. Please note that we do not have PC for rent .

Locker

We have lockers with key and lock.

Do you have guest laundry room at your hostel?

Yes, we have the washing machine in this hostel and it has to be paid for the service. Also we have clothes dryer in case you can’t dry them outside.

Do you serve meal?

There is Maid Cafe Pinafore, Okaeri house branch on the first floor. You can have breakfast as well if your booking includes breakfast or you can request it at the front desk.

Payment

Accepted credit cards

(Payment on arrival)
VISA,Mastercard,AMEX,JCB,Ciners Club,DISCOVER
(Payment on website)
VISA,Mastercard,AMEX,JCB,Diners